Hall-Lane's Quality Service Pledge

Hall-Lane Moving and Storage adheres to United Van Lines' five-step quality process, promoting continuous improvement and a quality move experience for our customers.

Hall-Lane's five-point quality service pledge

Customer Service Pledge - For over half a century Hall-Lane's objective has been to create lasting relationships with our customers. We do this by providing outstanding service, satisfying the customer, no matter how great the challenge, honoring all service commitments, employing skilled professionals who, if there is a problem, will make things right, right away. We live up to United's standards as the finest mover in the nation. This is tested and measured by our most demanding critics - our customers.
Performance Standards - This specifies the level of service that our valued customers can expect ... move after move. These standards address every step in the move process, based on years of experience and customer research.
Measurement - Each year, more than 80,000 of our customers are asked to grade us on how effectively we serve them. The survey results are then compiled by an outside company and shared with our agents and our central headquarters staff.
Training Process - An important part of quality service is Hall-Lane's "quality labor certification", teaching proven, standardized techniques for safely packing and loading customers' possessions. Authorized "coaches" ensure that, once learned skills are maintained and enhanced.
Reward and Recognition Program - The end result of our quality service process is satisfaction in a job well done - compliments from customers, fellow workers and agents - plus the opportunity to service customers again on future moves. The recognition gives our staff motivation to sustain their positive momentum.